Welcome and thank you for visiting www.ninja-vapes.co.uk. Ninja
Ltd is a company registered in England and Wales with company number 13033344,
registered office address
Coniston Road, Preston, PR2 8AX United Kingdom. The ninja vapes website (“our Site”) and
services are made available to you in accordance with the following terms and
These terms and conditions (“Terms”) apply to the use of our Site and by accessing our
placing an order you agree to be bound by these Terms. We reserve the right to review
and revise the
Terms from time to time, without prior notice. By using this site you are automatically
bound by any
such changes. So please read these Terms carefully. If you are unhappy with any aspect
of these Terms,
then you should contact us at firstname.lastname@example.org before placing an order with us.
1.1 All orders must be placed via our Site.
1.2 All orders are subject to availability and to acceptance by us
in accordance with these Terms.
1.3 Acceptance of your order will take place once the payment transaction has been
accepted, at which
time we will email confirmation of your order to you.
1.4 By placing an order on our Site you confirm:
1.4.1 you have accepted our Terms
1.4.2 you are 18 years old and over.
Supply of Products
2.1 We aim to supply all products that we advertise for sale.
However, we cannot guarantee supply, as products may occasionally be discontinued and/or
out of stock
for reasons beyond our control.
2.2 If a product you have ordered is unavailable, we will notify
by email and offer you a choice of either a similar alternative product (subject to any
being met) or a full refund.
3.1 We accept payment by debit/credit cards. On high value orders
are able to arrange an invoice and payment can be accepted via CHAPS.
3.2 We only accept payment in Pounds (£) Sterling. If you choose to
pay for a product using a payment card with a foreign currency denominated account, we
will debit your
account in Pounds (£) Sterling at the conversion rate applied by the relevant payment
scheme at the time
of processing your order.
3.3 You confirm that the debit/credit card that is being used is
yours. All credit/debit card holders are subject to validation checks and authorisation
by the card
issuer. If the issuer of your payment card refuses or does not authorise payment to us,
we will not be
liable for any delay or non-delivery.
4.1 All prices listed on our Site include VAT.
4.2 All prices listed on our Site exclude delivery charges unless
4.3 Prices may change and offers may be withdrawn at any time.
4.4 Although we try to ensure prices displayed on our Site are
accurate, an error may occur and a price may be incorrectly stated. If a product has
incorrectly, you will be notified as soon as possible of the correct price and have the
option to buy at
the correct price. If you do not wish to proceed with the order at the correct price you
refunded in full. If we are unable to contact you or you do not reconfirm your order at
price within 5 days of us contacting you, your order in respect of the incorrectly
priced product will
be treated as cancelled.
4.5 In the event delivery of your order is to an address outside
UK, we shall not be responsible for any additional taxes due including but not limited
taxes, sales taxes and any other taxes and charges that may be applied at the delivery
Shipping & Delivery
5.1 All orders received by us are subject to availability.
5.2 All orders within the UK are have the option of Royal Mail and
UK Mail service. You will have the option to use First Class, Recorded or Special
Delivery at checkout.
5.3 orders within UK over £30 are offered with free delivery. –
EXCLUDING WHOLESALE ORDERS. The service used is Royal Mail 24. You will have the option
to upgrade to
Tracked 24 or Special Delivery by 1pm at checkout. Please note your order can only be
tracked once Royal
Mail have collected and they have sent the tracking information to you.
5.4 International shipping including deliveries in Europe can take
up to 25 working days to be delivered. International shipping times are not guaranteed.
We have no
control whatsoever in respect of your local delivery services and therefore we do not
warrant that your order will be delivered within a particular timescale, in the form
which it was
originally packaged or at all.
5.5 Your order will be delivered to the address that you specify
when placing your order. Please check the delivery address that appears in the
confirmation email you
receive after you have placed your order. If you have made a mistake with your delivery
immediately let us know and provide the correct address.
5.6 If you specify the wrong address when placing your order and
your order is dispatched, we reserve the right to pass on to you any additional shipping
from the failed delivery. Re-delivery charges need to be paid in advance before
Customs & Clearance
6.1 It is your responsibility as the customer purchasing goods from
our Site to ensure that the goods you are purchasing are permitted in your country and
In the event that your order is detained by customs, refused clearance and must
therefore be returned to
us, it will be your responsibility to cover the shipping cost for the goods to be
returned to us.
6.2 Once the goods are returned to us and a full inspection is
carried out to check that the goods are in a satisfactory resalable condition, you have
the option of
either a full refund (excluding original shipping costs) or re-delivery. If the
re-deliver option is
chosen, clause 6.1 will apply.
6.3 For all deliveries to locations outside the UK, you may be
subject to import duties and taxes which are levied upon the delivery of such products
to the specified
address. You are solely responsible for payment of any such import duties and taxes. We
have no control
whatsoever in respect of any such additional import duties, taxes or charges levied and
we cannot advise
you what these may be. We suggest you contact your local customs office for further
information prior to
placing your order.
6.4 For all deliveries to locations outside the UK, you shall be
deemed the importer and it shall be your sole responsibility to comply with all
applicable local laws
and regulations of the country to which the order is delivered. We are, in no way,
liable to you or any
third parties for any breach by you of any such laws arising from or in connection with
the purchase of
the products and/or our delivery of your order to you.
7.1 If you wish to cancel or change your order please contact us,
soon as possible after you have placed your order, by email at email@example.com or
230513. Please have your order number and date the order was placed to hand.
7.2 If your order has already been dispatched then please refer to
our returns procedure.
Returns & Refunds
8.1 You have the right to return your order within a period of 7
days starting on the day after the date you receive your order. Before returning any
products to us you
must first email us at firstname.lastname@example.org for prior authorisation. Products must be
7 days from authorisation, at your own expense and risk.
8.2 We are unable to accept returns of unwanted and non-faulty
products after 7 days. Please note that any unwanted or non-faulty products returned to
us within 7 days
are subject to a 20% restocking fee of the original selling price will be deducted from
providing the products are in resalable condition, in original packaging and with all
8.3 No refund can be given for the original shipping/postage cost
any products which are returned regardless of fault.
8.4 Products must be returned ‘as sold’, in the original unused
condition and in the original.
8.5 We are unable to return a potentially faulty product unless the
item in question is shipped back for testing. If testing is refused, we are unable to
offer a refund on
the product due to potential abuses of the return policy.
8.6 After testing of a product and not found faulty the cost of the
return must be paid by the customer or it can be collected from their local branch.
- Faulty, incorrect or missing stock will carry no charge on refund
- Non-faulty refund requests will incur a 25% restocking fee that will be deducted
and you must
ensure the goods are returned recorded delivery at your expense.
9.1 If your item is not in stock, we will back order for you. We
will always email you with the option to cancel your order if you would rather not wait.
10.1 We will always try to ensure that the details, prices,
photographs, videos and descriptions of our products appearing on our Site are correct
at all times. We
make every effort to display as accurately as possible the products and information that
appears on our
site. Whilst we use reasonable endeavours to ensure the accuracy of any information we
place on our
Site, we make no warranties whether express or implied in relation to its accuracy.
11.1 All complaints should be sent by email to
email@example.com. All complaints will be acknowledged within 5 working days of
receipt. We will
endeavour to resolve all complaints within a two-week period. We will keep you informed
12.1 Nothing contained within our Terms in any way affects,
or limits your statutory rights.
The Terms shall be governed by and construed in accordance with the
laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of
the courts of
England and Wales.
If you need to contact us, please either email us at
firstname.lastname@example.org or 01772 230513